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Client:
Page Personnel
Location:
Manchester, United Kingdom
Job Category:
Customer Service
EU Work Permit Required:
Yes
Job Reference:
809222fdbdfd
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
* Immediate start
About Our Client
Our client is a not-for-profit organization dedicated to improving lives and communities in the Manchester area. With a contact centre comprising around 50 employees, this organization is known for its commitment to high-quality services and community impact.
Job Responsibilities
* Lead the contact centre operations for approximately 6 months.
* Manage and motivate a customer service team to deliver exceptional service.
* Monitor and analyze customer service performance metrics.
* Develop and implement customer service strategies.
* Handle complex and escalated customer issues.
* Coordinate with other departments to ensure consistent and efficient service delivery.
* Conduct regular training sessions to enhance team skills and knowledge.
* Promote a positive, customer-centric culture within the team.
* Ensure compliance with all relevant regulations and standards in the not-for-profit and charity sectors.
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