Job Summary
We are seeking a dedicated and proactive Hotel duty Manager to support the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. This role requires a dynamic individual who can effectively supervise staff, manage guest relations, and ensure the smooth running of hotel operations. Multilingual or bilingual abilities are highly desirable to enhance our guest experience.
Responsibilities
* Assist the Hotel Manager in overseeing all aspects of hotel operations, including front desk management, housekeeping, and maintenance.
* Supervise and train hotel staff, ensuring high standards of service and hospitality are maintained.
* Handle guest inquiries and complaints with professionalism, aiming for complete guest satisfaction.
* Support human resources functions such as recruitment, training, and performance management of hotel staff.
* Monitor financial performance and assist in budget management to achieve operational goals.
* Implement marketing strategies to promote the hotel and enhance guest engagement.
* Ensure compliance with health and safety regulations within the hotel premises.
* Collaborate with other departments to ensure seamless service delivery.
Requirements
* Previous experience in a supervisory role within the hospitality industry is essential.
* Proven experience in hotel operations or guest services is highly advantageous.
* Strong leadership skills with the ability to motivate and manage a diverse team effectively.
* Excellent communication skills; multilingual or bilingual abilities are a plus.
* A customer-focused attitude with a commitment to delivering exceptional service.
* Knowledge of human resources practices relevant to hospitality is preferred.
* Ability to work flexible hours, including weekends and holidays as required. Join our team as an Assistant Hotel Manager where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry
Job Types: Full-time, Part-time, Permanent
Pay: £25,000.00-£31,000.00 per year
Benefits:
* Casual dress
* Employee discount
Work Location: In person