We are now recruiting for a Front of House Manager at No.15 Bath by GuestHouse on Great Pulteney Street. Think you can lead a team to make guests feel as relaxed as a dip in the Roman Baths? Can you turn a weary traveller into a smiling guest faster than you can say “room with a view” ? Here at No.15 Bath by GuestHouse, we’re a small but stylish, family-run boutique hotel, and we’re looking for a Front of House Manager who knows how to turn arrivals into warm, memorable beginnings, much like a good Jane Austin novel. What you’ll be doing: - Leading a wonderful team of people (already in place) to be the hub of the hotel, looking after the guest experience from arrival to departure. - Greeting travellers, spa-seekers, and history lovers with genuine charm. - Offering local tips - whether it’s the best independent café, a hidden Georgian gem, or the prettiest walk along the Avon. - Keeping the lobby as welcoming and elegant as the city itself. What we’re looking for: - A people-person with effortless warmth and a knack for conversation. - Organised enough to juggle check-ins, emails, end of month admin, people management and questions like “which way to the Crescent?” - Someone who can make guests feel part of Bath’s story, not just visitors passing through. - Supervisory or management experience in a hotel reception. - Knowledge of Opera PMS is an advantage but not essential. If your aspiration is to work for a company that understands you and trusts your instincts when it comes to hospitality and you’ve been looking for this kind of role for a while. Guess what, we’ve been looking for you too! What’s in it for you! Work in a stylish, intimate hotel that feels more like a home than a group of hotels. Genuinely 40 hours per week, no AFD's or 7 day weeks. Be part of a small, close-knit team where your ideas matter and you have autonomy to do your job your way. A collaborative envionment working alongside a HOD team full of enthusiasm and kindness. Competitive pay, and plenty of guest-powered stories. An extra holiday day for your birthday. All breaks are paid. Our team have their own team room - with their own pantry full of food, to use whenever they like. Grab a snack! Plus, get a free meal on shift. You can stay/dine with your family and friends in any of our hotels/restaurants/spas at a great discount. If you can say “welcome to Bath” with warmth, wit, and a touch of style, we’d love to meet you.