Role Purpose
To support more senior Business Partners in working closely with service areas/departments and/or external clients, helping to create a trusted partnership with stakeholders by providing consultation that adds value to decision making and contributes to achieving vision and objectives.
Accountabilities
Provide a consulting service that delivers best practice solutions and supports operational managers, developing and maintaining positive and outcome focused relationships.
Act as contact for internal and external stakeholders within the for their area of expertise, escalating complex enquiries and casework to more senior colleagues to ensure issues are addressed in a timely manner.
Manage and maintain systems (such as specific HR, Health, Safety and Wellbeing or Finance platforms), databases and records to ensure that all information is monitored, collated, and stored in line with statutory and procedural guidelines.
Build effective working relationships within and/or external clients to enable the delivery of high-quality professional services with guidance from senior colleagues.
Support on the implementation of operational plans or improvement plans and defined projects within area of technical specialism, aligned to annual business plans for a defined service unit or directorate.
Support in analysing a range of organisational data and contribute towards evidence-based recommendations for improvement and organisational development aligned to strategic objectives.
Provide on the job training and guidance to staff and/or external stakeholders, for instance around HR and Health, Safety and Wellbeing policies, to ensure they can develop the necessary skills to manage their people resources fairly and effectively.
Support allocated investigations, including developing investigation strategies and conducting interviews, ensuring confidentiality throughout, to ensure client policies and procedures are followed and a fair and consistent process.
Required
Diploma or relevant professional HR, Health Safety and Wellbeing or Finance qualification.
Practical experience of working in Human Resources, Health, Safety and Wellbeing or Finance within area of specialism.
Some knowledge of local government practice and procedures.
Knowledge of policies and procedures associated with their area of specialism.
Knowledge of relevant legislation and statutory policies.
Awareness of current best practice in area of specialism.
Ability to communicate technical information clearly to a range of audiences.
Ability to plan and manage own caseload of work.
Essential
Knowledge of key people management/HR processes including: performance management, employee relations, conflict resolution and employment legislation.
Experience of managing and advising on individual casework providing a high level of expertise and the ability to suggest options and assess the impact of possible courses of action for complex or high profile cases.
Some knowledge of employment legislation and best practice.
Able to provide mediation or conflict resolution in an employment setting.
Good understanding of equalities, protected characteristics and how to make reasonable adjustments.
Desirable
Good IT skills, able to use systems to update cases, maintain data etc.
Able to write reports, update senior management teams, analyse data and identify trends