Blackburn BB1 2FD
Full-time | Permanent
We’re looking for a confident and resilient Credit Controller to join a growing property business with a large and varied portfolio of retail, industrial, and commercial tenants. This is a fast-paced, tenant-facing role where mentality and communication style are just as important as technical ability.
Working closely with the Credit Control Manager, you’ll manage relationships across a diverse tenant base, balancing a professional and commercial approach depending on the client. Some conversations will be challenging, so this role would suit someone who is proactive, thick-skinned, and confident picking up the phone to chase outstanding payments.
You’ll also play a key role in daily reconciliations and ledger management, requiring strong attention to detail and solid Excel skills.
In this role, you will:
Manage and monitor outstanding tenant accounts to ensure timely payments
Build relationships with a wide range of clients across retail and industrial sectors
Handle difficult payment conversations confidently and professionally
Adapt your communication style depending on the client and situation
Complete daily bank postings and high-volume ledger reconciliations
Work with accounting and property management systems, including Propman
Maintain accurate financial records and payment tracking
Investigate and resolve billing queries and payment disputes
Conduct credit checks and assess customer creditworthiness
Handle confidential financial and lease information with discretion
Support the wider finance team with reporting and account management tasks
What we’re looking for:
Previous experience within credit control, collections, or accounts receivable
Strong Excel skills and confidence working with large volumes of data
Experience using accounting or finance systems
A resilient, commercially aware, and proactive mindset
Excellent communication and telephone skills
Strong attention to detail and organisational ability
Confidence managing difficult conversations professionally
Ability to work independently and as part of a close-knit team
Experience within property or tenant-led environments would be advantageous
What’s in it for you?
Salary from £25,000 – £30,000 depending on experience
Full-time permanent opportunity
20 days holiday plus bank holidays
Company pension
Free parking and on-site parking
On-site canteen
Career progression within a growing property business
Supportive office-based team environment
Monday to Friday, 9:00am – 5:30pm
If you’re someone with the right mentality, strong communication skills, and the confidence to thrive in a fast-paced credit control environment, we’d love to hear from you.