Position: Customer Support Technician
Our consumer electronics industry client is seeking an experienced Customer Support Technician.
. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience.
Key Responsibilities:
* Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms.
* Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution.
* Conduct product training sessions for customers to enhance their understanding and proficiency in using our software.
* Perform software testing to identify bugs, glitches, and potential improvements before product release
* Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions.
* Guide customers through the resolution process, ensuring clear communication and understanding.
* Document all customer interactions, technical issues, and resolutions accurately and comprehensively within the CRM system.
* Collaborate with other team members to escalate complex issues and ensure timely resolution.
* Maintain a high level of professionalism and customer service at all times.
* Keep up-to-date with product knowledge, technolo...