Customer Service Claims Handler – Property Claims
Hours: Full-time, Permanent, 37.5 hours per week
Location: Office-based
Why Join Us?
Looking for more than just a 9–5? We offer a workplace where every day feels rewarding, supportive, and full of variety. You’ll be part of a team that works hard, celebrates success, and delivers a customer experience that stands out.
As a Customer Service Claims Handler, you’ll be the voice of reassurance for customers making property insurance claims. With empathy, professionalism, and a positive attitude, you’ll guide them through the claims process, helping turn their house back into a home.
What You’ll Do
* Take ownership of customer claims, providing support from start to finish
* Manage telephone queries and administration tasks in a busy contact centre
* Problem-solve and deliver solutions tailored to each customer’s situation
* Keep accurate records and handle data with precision
* Work collaboratively with clients, trades, and colleagues to achieve the best outcomes
* Scheduling engineers, making appointments and general co ordination of tradesman
About You
* A strong communicator – both verbal and written
* Calm under pressure and empathetic in difficult situations
* Detail-oriented with excellent time management skills
* Confident with Microsoft Office and accurate data entry
* Experience in claims handling is advantageous, but strong customer service experience in fast-paced environments is equally valued
* Maths and English GCSE (A–C or equivalent) required
Benefits & Rewards
* 22 days’ holiday plus bank holidays
* Extra day off for your birthday
* Flexible working hours
* Performance-related bonus scheme
* Subsidised professional qualifications
* Pension scheme
* Casual dress code
* Employee discounts
* On-site parking
* Regular company events & socials
Working Hours
* Monday to Friday, 8am – 6pm (shift pattern)
* Saturday morning rota, 9am – 1pm
* 37.5 hours per week
If you’re passionate about helping people, thrive on problem-solving, and enjoy working in a supportive team environment, this could be the perfect opportunity for you. Apply today!
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