À propos de Vantage Data Centers
Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Présente en Amérique du Nord, en Europe et en Asie-Pacifique, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d'efficacité et de durabilité ainsi que des environnements flexibles qui peuvent évoluer aussi vite que le marché l'exige.
About Vantage Data Centers
Vantage Data Centers powers, cools, protects, and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across markets in North America, EMEA and APAC regions, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage's business is growing exponentially, through a combination of greenfield market expansion and acquisitions across North America and Europe.
Position Overview
Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team providing timely response and resolution to any customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained.
Essential Job Functions
* Act as first point of contact for customer requests
* Maintain files and records with accurate information and effective filing systems
* Collation of data, records, etc. to support supervisor and manager at customer review meetings
* Supporting Vantage's customers through the delivery of exceptional customer service
Duties
* Frequent contact with existing and potential clients
* Prioritize and handle service requests through to resolution, escalating where appropriate
* Day to day coordination of products and services offerings
* Build and maintain relationships with key product suppliers and vendors
* Produce customer quotes and coordinate orders through completion to invoicing
* Process requests from internal and external customers efficiently with accurate data entry
* Work closely with operations, engineering, and facilities teams to ensure seamless delivery of services to customers.
* Collating monthly service report packs for distribution to customers
* Support stock control for customer-related equipment (racks, cabling, consumables)
* General administration and maintenance of department records and documentation
* Identify opportunities to streamline administrative and customer service processes to enhance the overall client experience.
Job Requirements
* Proven experience of working in a customer service environment and dealing with customers, required
* Ability to communicate well in both oral and written reports and also presentation skills
* Time management and multitasking skills to handle multiple tasks and clients at once.
* Demonstrated ability to work effectively in a fast-paced, cross-functional environment.
* Proficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systems.
* Adaptability to new systems and evolving processes.
* High attention to detail, particularly in billing, reporting, and customer documentation.
* Travel is expected to be less than 5%, occasionally for training purposes
* Potential employees must complete a background check successfully
Nous travaillons dans un environnement sans orgueil et sans arrogance. Nous mettons tout en œuvre pour nous construire et nous soutenir l'un l'autre, en appréciant les forces de chacun et en respectant les faiblesses d'autrui. Travailler ensemble est un plaisir, et nous cherchons toujours le moyen de rendre le travail encore plus agréable. Notre dur labeur et notre efficacité sont récompensés par une rémunération globale supérieure à ce qu'offre le marché. Nous proposons un régime de soins médicaux et d'assistance, un régime de retraite et des congés payés au-delà des attentes du marché.
Les avantages qu'il y a à faire partie de l'équipe de Vantage s'expriment clairement tout au long de l'année par l'entremise d'un éventail d'avantages sociaux, de marques de reconnaissance, de formations et de développement, sans oublier que vous saurez combien votre contribution rehausse la valeur de l'entreprise et de notre communauté.
Vous ne remplissez pas toutes les exigences ? Veuillez tout de même poser votre candidature si vous pensez être la bonne personne pour le poste. Nous sommes toujours prêts à discuter avec des gens qui adhèrent à notre mission et à nos valeurs.
Vantage Data Centers est un employeur offrant l'égalité des chances.
Vantage Data Centers n'accepte pas les candidatures non sollicitées provenant d'agences de recrutement. Aucun frais ne sera payé si un candidat proposé sans accord préalable est embauché ; ces candidatures seront considérées comme la propriété exclusive de Vantage Data Centers.