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Social Network - Care Manager Role
We are seeking a dedicated and experienced Care Manager to lead and manage our domiciliary care services. The successful candidate will be responsible for ensuring high-quality care, compliance, and continuous service improvement.
Key Responsibilities
1. Leadership and Management: Provide strong leadership and management to support operational excellence, promoting trust, cooperation, and high performance among staff.
2. Regulatory Compliance: Ensure continued compliance with all regulatory and legislative standards, maintaining our 'Outstanding' service delivery for clients.
3. Service Improvement: Drive continuous improvement initiatives to deliver innovative, effective, and efficient solutions for clients.
4. Quality Assurance: Maintain adherence to all quality assurance systems, processes, and company policies.
5. Incident and Complaint Management: Effectively manage incidents and complaints in a timely manner.
6. Business Development: Demonstrate excellent commercial awareness to develop and grow the business within a fast-moving care environment.
7. Strategic Support: Work with Directors for strategic guidance while driving forward the company's growth, innovation, and ambitions.
8. Brand Representation: Be an ambassador for our brand, values, and ethos.
9. Recruitment and Training: Recruit high-quality care professionals and key staff, ensuring training meets the needs of clients and the organization.
10. Operational Oversight: Ensure care schedules are maintained for continuous service delivery and oversee 'on call' services when required.
Qualifications
* Minimum of 2 years management experience, preferably in domiciliary care.
* Understanding of current legal responsibilities and standards, including the Care Act 2014 and CQC Fundamental Standards.
* Experience in delivering person-centered services.
* NVQ/QCF Level 5 or higher qualification.
* Strong business and organizational skills.
* Good knowledge of IT back-office systems, including Microsoft Office, databases, and virtual communication platforms.
Additional Information
* Highly competitive salary.
* 20 days holiday plus 8 bank holidays.
* Employee Assistance Program.
The successful candidate's offer of employment is subject to a satisfactory enhanced DBS check and references.
For further information about this role, please contact the office at 01695-589071 and speak with Gail Godson, Registered Manager/Director.
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