JUNIOR ACCOUNT MANAGER
Siren Training is seeking a proactive and relationship-focused Junior Account Manager to join our friendly, ambitious team and support our portfolio of clients. This is an exciting opportunity to join a growing Health and Safety Training company near Old Street, London. The successful candidate must be self-motivated, have strong organisational skills, and be able to prioritise effectively. They will manage an existing portfolio of clients, maintaining strong relationships while identifying opportunities to further support their training requirements.
Essential skills/experience of the Junior Account Manager:
* Account Management or customer service experience (1-year minimum)
* Excellent telephone manner
* Exceptional attention to detail, ensuring accurate CRM / data management and administration at all times
* Able to manage client communications efficiently, ensuring timely follow-up and resolution of requests.
* Liaising with subcontractors and trainers to coordinate service delivery.
* Managing subcontractor diaries and training schedules.
* Team player with a positive attitude who will thrive in a small, friendly, energetic, and ambitious team
* Strong IT literacy, with confidence using CRM systems, Gmail applications, and other cloud-based software.
Desirable skills/experience:
* Health and safety experience/qualifications/contacts
* Experience in a B2B customer service or account management environment.
* Ability to identify opportunities for upselling and cross-selling services.
* Ability to identify opportunities to grow client relationships and increase account value
* Experience coordinating training courses, consultancy services, or field-based personnel.
* Positive attitude and good sense of humour
What We Offer:
* Salary of £28,000 PA
* Hybrid - 3 days in the office/2 days WFH
* Q uarterly bonus based on performance
* Opportunity for professional growth and development
* Full training and support will be provided
* Free lunch on a Friday
We are looking for someone willing to hit the ground running and help us achieve our ambitious goals.
If you feel you meet the above criteria of this Junior Account Manager role, then please apply now!