Leadership LevelPeer Leader Shift Allowances/Enhancements/ Additional InfoShift Allowance
Weekend Enhancements
Uniform Required
Medical Required
Assessment / Test RequiredAdvert Can you handle it?
As a GMP Call Handler you will be the first point of contact offering immediate emergency telephone support to the diverse communities of Greater Manchester.
Our offer
The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.
You will be on the frontline, helping people and responding to some of the most difficult situations. This is a tough role but rewarding - your contribution will make a difference to the people and communities of Greater Manchester and will save lives.
You will be responsible for managing digital and telephone contact which will include emergency 999 calls. You will have the ability to remain calm, work well under pressure and identify and record vital details quickly and accurately. You will have excellent communications skills, the willingness to continually develop your skills and knowledge and a clear victim centred focus.
Rewards
We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.
In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.
For elements required at the application form (AF) stage, these should be evidenced in your supporting statement. Your supporting statement should be uploaded in the CV Upload section of the application and must be uploaded in a Word Document format.
Shortlisted candidates will be contacted to attend an assessment.
Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.
Those successful will be invited to attend an Assessment session in May 2024 - Date TBC. This will take place at GMP Sedgley Park, Sedgley Park Rd, Prestwich, Manchester M25 0JT. All applications are treated on a first come, first serve basis as there are limited slots available for the Assessment .
Please note, if appointed, the initial training course will be five weeks, Monday to Friday (0800-1600hrs) commencing 27/08/2024 followed by mentoring on a 24/7 shift basis. No leave will be granted/accepted during the training/ mentoring period. If you have any Annual leave pre-booked during the training period (27/08/2024 to 05/11/2024), please do not attend the Assessment as you will be unable to be progressed for the August Intake.
These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP and Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP.
These posts attract 20% shift allowance and 14.46% weekend enhancement. The basic salary is £27,789 per annum however please note that shift allowances and weekend enhancements are not payable during the initial training period.
We are committed to ensuring that the diverse make up of our workforce is reflective of the communities we serve. We encourage and welcome applications from all backgrounds and all of our communities, particularly from black, Asian and minority ethnic groups (BAME) who are currently under-represented. All applications are judged on merit.