IT Operations Specialist / IT Support Specialist / Technical Support Analyst - 1st and 2nd line - Banking - London - Hybrid working
Exciting opportunity for an Technical Operations Specialist to join a flexible IT function within a Banking organisation and be responsible for supporting both the IT department and core banking application developers. You'll be the bridge between users, business teams, and technical stakeholders, ensuring seamless day-to-day operations and delivering enhancements to improve service and efficiency.
Key Responsibilities:
Serve as primary IT liaison - managing incidents and service requests via ServiceNow
Support PC network/infrastructure
Provide second‑line support for Office 365, Teams, telephony, AV and dealer turrets
Deploy software and updates using SCCM; manage AD starter/leaver access and mobile devices
Support remote working, laptops/desktops, printers (via UniFlow) and network infrastructure
Maintain IT procedures, consumables, and hardware asset records for CEMEA
Enforce security standards and support group-wide IT initiatives
Coordinate with vendors and head office IT to resolve issues promptly
Document IT processes, update policies, and assist with ITIL/Service catalogue improvementsYou will have:
Solid IT operations/support experience- gained from within a banking or financial services company
Strong grasp of Windows infrastructure, networking, Office 365, SCCM and ITSM tools
Confident in handling escalations, troubleshooting complex issues, and working under pressure
Excellent communicator with stakeholder management skills across projects and vendors
Flexibility for occasional weekend support
ITIL certification and SCCM experience are advantageousWhy you'll love this role:
Be at the heart of our technology delivery in a fast-moving financial environment
Collaborate across teams-from core banking, development to business analysis and users
You will have the opportunity to shape and improve the IT operating model and support framework
Continuous learning and professional development in a regulated, structured settingExcellent salary and benefits package alongside a warm and welcoming working environment. Apply immediately