Prestige Skills are looking for a skilled Plumbing and Heating Working Supervisor to join our team and be a part of a dynamic growing company *must be gas qualified*. This is a key role and you will be working closely with the director to manage engineer resources to deliver: • Contract objectives / KPIs. • Day-to-day management of the engineers. • Deliver highest standards of client & customer care including visiting problem jobs / complaints. • Highest standard of quality and performance. • Carrying out day to day works including repairs, servicing and installs when required. Key Duties • Supervise engineers, setting clear standards of quality and performance, checking progress, meeting client & customer KPIs. • Deliver high levels of customer satisfaction including audits, and help minimise any issues/complaints. • Deal with on-site issues / queries from engineers, clients & customers, provide technical support. • Deliver Tool Box Talks. • Review completed works by completing Desk Top Audits & Post Work Inspections • Stand in for Manager during annual leave etc. Schedule: • Monday to Friday • The North West surrounding areas as business requires Licence/Certification: • Driving Licence • CCN1 • CENWAT • CKR1 • CPA1 • HTR1