This is a high-profile, client-facing Customer Technical Manager role with a fast-growing, award-winning manufacturing business supplying major UK retailers. This is a brand-newly created role due to continued business growth. You’ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and strengthening the link between internal quality, compliance and customer expectations. The Role As Customer Technical Manager, you will: * Act as a primary technical and quality contact for customers and retailers * Work directly with customer technical and quality teams * Support BRCGS and customer audits * Oversee quality control processes and testing programmes * Lead non-conformance investigations, root cause analysis and CAPA * Maintain and develop the QMS * Help improve quality standards, compliance, KPIs and customer confidence What We’re Looking For You’ll suit this role if you have experience as a: * Customer Technical Manager * Technical Manager * Quality Manager * QA Manager * Quality Assurance Manager * Technical Quality Manager You’ll also bring: * Experience in food, nutraceutical, pharma or regulated manufacturing * Exposure to BRCGS audits and retailer standards * Confidence dealing directly with customer technical teams * Strong knowledge of HACCP, GMP, QMS, food safety and compliance * A practical, improvement-foc...