Call Handler – Social Housing
Location: Dartford (Office Based)
Salary: £24,000 – £25,000 per annum
Employment Type: Full-Time, Permanent
About the Role:
Our client, a respected organisation within the social housing sector, is seeking an experienced and customer-focused Call Handler to join their busy team based in Dartford.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and takes pride in delivering excellent customer service to residents and contractors.
Key Responsibilities:
* Handling incoming calls from tenants and residents regarding repairs, maintenance, and general housing queries
* Logging and tracking all calls accurately on the internal system
* Liaising with contractors and operatives to schedule and coordinate repairs
* Providing updates to residents on the progress of their queries
* Escalating urgent or complex issues to the relevant departments
* Ensuring all customer interactions are handled professionally and empathetically
Skills & Experience Required:
* Previous experience in a call handling or customer service role (ideally within social housing, repairs, or facilities management)
* Excellent communication skills – both written and verbal
* Strong organisational and multitasking abilities
* Proficient with IT systems and able to learn new software quickly
* A positive, team-oriented attitude with a genuine passion for helping others
What’s on Offer:
* Competitive salary of £24,000 – £25,000 per annum
* Friendly, supportive office environment
* Opportunities for progression within a growing organisation
* Full training and ongoing professional development
How to Apply:
If you’re a proactive and personable individual with a background in customer service or social housing, we’d love to hear from you.
Apply today with your CV or contact Abbie at CBW Staffing Solutions for more information.