Pertemps are delighted to be working with our public sector client to recruit a Transactions Officer to join their Assessment & Finance team within Customer & Digital Services.
Role: Transactions Officer - Assessment & Finance (Social Care Payments)
Location: Edinburgh
Hours: 36 hours per week, Monday to Friday
Pay Rate: £16.07 per hour
Duration: Temporary Ongoing
Start Date: ASAP
Please note this post is subject to a Basic Disclosure check (£25).
About the Role
This is an excellent opportunity to join a fast-paced and essential service delivering high-quality transactional support within Social Care Payments. As a Transactions Officer, you'll handle a range of complex financial and assessment-related transactions, ensuring they are processed accurately, efficiently and in line with policy, legislation and agreed timescales. You'll be part of a collaborative team, while also working autonomously in a role that requires strong judgement, attention to detail and a commitment to excellent customer service.
Key Responsibilities
* Processing complex transactions including applications, assessments, payments and service updates
* Providing advice and guidance to internal and external customers via phone, email and other channels
* Ensuring all transactions comply with relevant legislation, Council policy and governance procedures
* Reviewing casework and escalating significant issues where appropriate
* Maintaining accurate records and updating systems to ensure data integrity
* Managing service requests, complaints and sensitive enquiries professionally
* Supporting new initiatives and contributing to continuous service improvement
* Identifying and mitigating risks associated with transactional processes
What We're Looking For
Essential:
* Experience providing transactional services within Assessment & Finance / Social Care Payments
* A qualification or knowledge base equivalent to SVQ3 in a relevant discipline is required.
* Strong organisational skills and ability to manage workload independently
* Excellent IT skills and confidence working across multiple systems
* Strong communication skills with the ability to engage a wide range of stakeholders
* Proven ability to meet targets within a team-based, transactions-focused environment
* Ability to handle sensitive and confidential information appropriately
* Flexible and proactive approach in a changing environment
Desirable:
* Knowledge of Social Care processes within Local Authorities
* Understanding of DWP and Social Security Scotland processes
* Experience working within a large, complex public sector organisation
* Evidence of continued professional development
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