1. French Speaking Customer Service Representative
2. New London office for a global automotive oil business
About Our Client
This is an opportunity for you to join a small-sized organisation as a French Speaking Customer Service Representative operating in the industrial/manufacturing sector. The company prides itself on delivering high-quality products and services while maintaining a strong focus on customer satisfaction and operational efficiency.
Job Description
3. Respond promptly to customer inquiries via phone, email, and other communication channels.
4. Process customer orders accurately and ensure timely delivery coordination.
5. Maintain detailed records of customer interactions and transactions in the system.
6. Collaborate with internal departments to resolve customer issues effectively.
7. Provide product information and guidance to customers as needed.
8. Monitor customer feedback and escalate concerns to the appropriate teams.
9. Support the team in achieving customer satisfaction and retention goals.
10. Contribute to the continuous improvement of customer service processes.
The Successful Applicant
A successful French Speaking Customer Service Representative should have:
11. A background in customer service, preferably within the industrial or manufacturing sectors.
12. Strong problem-solving skills and attention to detail.
13. Proficiency in using customer relationship management (CRM) tools and software.
14. Excellent verbal and written communication skills.
15. The ability to work well in a fast-paced environment and handle multiple tasks efficiently.
16. A commitment to providing exceptional customer experiences.
17. Fluency in French.
What's on Offer
You will be rewarded with a competitive salary ranging from GBP 30000 to GBP 35000.