Job Title: Event Sales Executive
Role Type: Temp to Perm, starting ASAP
Reporting: Head of Event Sales
Department: Event Sales
Salary: Up to £33,000 - depending on experience
Responsibilities & Key Duties:
• Answer incoming enquiries and convert from prospect event to confirmed booking, to achieve sales targets and revenue.
• Ensure all incoming enquiries are answered in a timely manner and managed appropriately.
• Prepare and present effective enquiry replies and proposals.
• Adhere to Event Sales team Standard Operating Procedures
• Maintain excellent knowledge of venue capabilities to aid sales, site visits and offer support to Event Planners.
• Host professional site visits to showcase the events space to existing and potential clients including clear booking with clients and having all needed information to hand during appointment
• Demonstrate exemplary use of CRM system
• Building strong customer relations to increase repeat business, and maintaining of client database.
• Proactively propose up-selling or cross selling opportunities to maximise revenue and improve guest experience, seeking external quotes on the clients behalf where needed.
• Ensure all event bookings are contracted in timely fashion and accurate manner, with e-signing encouraged through the use of CRM system
• Ensure signed contracts are received by clients
• Once signed contract is received, introduce client to Event Planners in a timely and professional manner.
• Work with Event Sales Manager and Senior Event Sales Manager to ensure that all event deposits are received within 5 working days
• Work with Event Sales Manager and Senior Event Sales Manager to ensure all event bookings are paid 30 days prior to event date as per event contracts.
Event planning
• Collate details on CRM regarding event plans pre-confirmation to assist with later planning of confirmed bookings. This includes detail of payment dates, scheduled planning calls, deadline for menu choice and final numbers / allergens deadlines.
• Where appropriate needed, meet and greet clients on arrival
Business development and sales planning
• Support the delivery of sales and marketing strategies with the intention of maximising revenue and profit
• Support competitive market research when requested to review pricing and experienced service, propose improvements when appropriate.
• Develop/maintain knowledge of market trends, competition and customers.
• Attend industry trade shows with the rest of the Sales Team and other community or industry event / meetings when required
Customer service
• Handle all telephone calls in a polite and professional manner
• Consistently achieve a high level of customer satisfaction
• Build strong working relationships
• Escalate client complaints to Senior Event Sales Manager & Senior Event Planning Manager for reply and follow up.
Skills & Experience
• 1 - 2 years of relevant work experience in sales position
• Preferably degree level education in Hotel/Event Management
• Excellent written and oral communication
• Excellent organisational skills
• Proficient with Microsoft Office
• Experience with different CRM systems preferable
• Network of highly influential and high achieving contacts
Job ID 91458JU
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