Job Description
We are seeking an experienced Import-Export Coordinator to join our client’s team. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner.
The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis.
Key Responsibilities
* Prepare and manage all export and import documentation on a daily basis
* Liaise closely with international distributors, agents, overseas offices, and freight forwarders
* Respond promptly to telephone and email enquiries, providing accurate and timely information
* Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact
* Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs
* Collaborate with production teams to align shipping schedules with customer needs
* Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required
* Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation
* Ensure invoices and associated documentation meet all customer and regulatory requirements
* Coordinate customer returns where necessary
* Support the development and monitoring of KPIs to drive continuous improvement within the shipping department
About You
* Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment
* Strong working knowledge of export documentation, international shipping processes, and compliance requirements
* Excellent communication skills with the ability to build effective working relationships across multiple stakeholders
* Calm and organised approach, with the ability to work under pressure and meet deadlines
* Strong time management skills and a proactive, solution-focused mindset
* Competent in Microsoft Office applications and experienced in using ERP systems
What We Offer
* Full-time, permanent position (35 hours per week)
* 9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off
* A supportive environment that promotes work–life balance
* Opportunity to contribute to a dynamic and internationally focused organisation