Develop your expertise with Northwood, where no two days are the same!
We're offering you variety, a close-knit team, and the opportunity for regular expensed travel to our other tissue manufacturing sites.
Let's connect and begin your Northwood Career!
About the Role Here's what's in store for you:
Variety and continuous learning - tomorrow will bring something new
Our attractive Telford offices with a communal breakroom and free tea and coffee
Knowledge and skill development
Regular exposure to daily Service Desk support cases
High involvement in project support (e.g. system implementation, deployment, training, and support) - training will include assisting with guides, and documentation.
Free secure onsite parking
Private Medical Insurance (as well as many other benefits)
Here's what your day to day will look like:
Your systems support is critical. You'll typically work with modern cloud, SaaS and on-site applications such as:
SAP Business ByDesign
SNAP Warehouse Management
Mandata Transport Management
Markem labelling systems
Microsoft cloud tools (full suite)
You will support users, access, and integration, resolving issues, maintaining data accuracy, and assisting with configuration.
This will include scanners, label printers, as well as user setup, onboarding/offboarding, and asset management. You will liaise with third party IT partners and vendors where needed.
You'll help us identify opportunities to streamline system usage and improve data flows, enhancing systems, configuration changes, and testing.
We'll be sure to involve you in Systems improvement projects, upgrades, integrations, reporting enhancements, and new site/line implementations.
Benefits Company pension
Life assurance
Free company products
Free on-site parking
Food, retail, holidays, cinema, and gyms discounts
Wellness programmes, including Employee Assistance Program and OnDemand GP service
Free early access to pay scheme
Salary sacrifice schemes
Employee referral scheme
Requirements What we need from you:
Experience in an IT and Systems Support capacity (ideally in the FMCG/manufacturing sector).
Knowledge of ERP and business systems.
Understanding of Warehouse Management systems, labelling systems, or shop-floor technologies (desirable).
Strong knowledge of Microsoft cloud tools (365, Teams, SharePoint, etc.).
Excellent problem-solving, with a proactive and helpful attitude.
Clear communication style at all levels, from operations to senior leadership.
Curiosity into how systems work, and a desire to learn and grow with the business.
TPBN1_UKTJ