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Job Overview
You will supervise the day-to-day smooth running of the department, motivate the team to drive performance, and ensure all activities are completed on time and in a professional manner. This role will lead, guide, and support the team to deliver excellent customer service. Additionally, you will support the Contact Centre Management team in recruiting, inducting, and developing the capabilities of new and existing colleagues.
Why work for LKQ
* People First: We value our employees as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best.
Key Responsibilities
* Manage retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant.
* Conduct regular reviews to enhance engagement and support development, emphasizing a safety-first culture.
* Deliver daily briefings to ensure performance aligns with key metrics and KPIs.
* Ensure compliance with health and safety legislation across all areas.
* Maintain operational standards to achieve excellence and ensure efficiency.
* Lead a customer-focused retail team, promoting a service-oriented mindset.
* Adhere to processes related to returns, credits, and warranties to enhance customer experience.
* Ensure accurate stock management and optimize service levels.
* Collaborate with operations and sales teams to maximize customer opportunities.
* Implement and uphold frictionless processes like Click Collect.
* Drive store growth through excellent retail standards and stock management.
* Ensure compliance with financial audits.
Skills and Experience
* Excellent communication skills to develop customer relationships and foster connectivity.
* High focus, energy, and drive.
* Commitment to delivering top-tier customer service.
* Flexibility to adapt daily tasks supporting strategic objectives.
What We Offer
* Competitive salary with regular reviews.
* Enhanced annual leave for better work-life balance.
* Career development opportunities across the UK & Europe.
* Contributory pension scheme.
* Life assurance and wellness support programs.
* Gym discounts, healthcare perks, Cycle to Work scheme, and staff discounts.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industry: Motor Vehicle Manufacturing
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