Major Incident Manager / Incident & Change Analyst (Contract)
Berkshire - On-site
Up to £270 per day INSIDE IR35 (Contract)
6 Month Contract
24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays)
Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client.
The Role
As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams.
During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity.
Key Responsibilities
Major Incident Management
1.
Lead and coordinate the response to P1 / high-severity incidents
2.
Bring together cross-functional technical teams to diagnose and resolve issues
3.
Run incident bridge calls / war rooms and ensure incidents are actively managed until resolution
4.
Provid...