Overview
Up to £12.21 per hour + pension holiday pay. Location: Luton Crown Court, London (fully onsite, 5 days per week). Salary: £12.21 per hour + Pension & Holiday Pay. Contract Type: Full-Time, TEMPORARY WORKING VIA OUR AGENCY (6 months, potential to extend). Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours/week).
Responsibilities
* Courtroom Operations: Prepare, open, and close courtrooms, ensuring all materials and participants are ready for hearings.
* Support and Escort Court Users: Assist and guide witnesses, defendants, and visitors to the correct locations, providing reassurance and clear information.
* Announce Cases and Legal Representatives: Call legal professionals and announce cases in order, ensuring hearings proceed on time.
* Manage Files and Documents: Handle legal bundles, deliver and collect files, and securely dispose of confidential materials.
* Customer Service: Respond to inquiries from court users, offering clear and respectful communication.
* Jury and Witness Support: Supervise jury deliberations and administer oaths to witnesses.
* Administrative Support: Perform photocopying, data entry, and general office support duties as needed.
Skills & Qualifications
* Professionalism & Punctuality: Maintain a high standard of conduct and reliability.
* Discretion & Confidentiality: Handle sensitive information responsibly.
* Strong Communication: Clear, polite, and confident in dealing with the public and professionals.
* Customer Service: Empathetic and helpful approach to all court users.
* Teamwork & Initiative: Work effectively both independently and as part of a team.
* Calm Under Pressure: Stay composed in busy or challenging situations.
* IT Skills: Competent in Microsoft Office and comfortable following digital processes.
Experience
* Previous experience in a customer-facing environment.
* Administrative experience within a structured environment is advantageous.
Pre-Employment Checks
* DBS (Criminal Record) Check
* Employment and Reference Checks (covering the last 3 years)
* You may also be asked to provide character references to cover any periods of unemployment.
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