It support

2nd Line IT Technician

📍 Newcastle-under-Lyme (Office-based)
💷 £25,000 – £30,000
🕘 Full-time | Mon–Fri (No on-call)

About the Role

An exciting opportunity to join a growing, close-knit technology business based in Newcastle-under-Lyme.

This is a hands-on IT support role where you’ll be working across a wide range of technologies, supporting local SME clients and getting involved in everything from day-to-day troubleshooting through to system setups and deployments.

If you enjoy variety and want to build your technical skillset in a supportive environment, this is a great opportunity to develop.

What You’ll Be Doing

* Providing 1st / 2nd line IT support to users

* Supporting and administering Microsoft 365 environments

* Setting up users, devices and permissions

* Troubleshooting hardware, software and network issues

* Supporting LAN, VPN and connectivity issues

* Assisting with device builds and installations

* Working with routers, switches and access points

* Providing remote and occasional on-site support

What We’re Looking For

* At least 1–2 years’ experience in IT support

* Good working knowledge of Microsoft 365 (admin, users, licences)

* Experience with Active Directory / Group Policy

* Understanding of networking fundamentals (TCP/IP, DNS, DHCP)

* Strong troubleshooting skills

* Excellent communication and customer service skills

* A proactive, can-do attitude

Nice to Have

* Experience with firewalls, VPNs or VoIP systems

* Exposure to Windows Server or Linux environments

* Experience with backup solutions or cloud platforms

Why Join?

* Small, friendly team environment

* No on-call or out-of-hours work

* Opportunity to learn across multiple areas of IT

* Hands-on role with real variety

* Easily accessible location with parking and transport links

Interested?

If you’re looking for a local role where you can develop your IT skills in a supportive team, apply now or get in touch for a confidential chat