We are seeking an organised, confident person with good customer service skills to join our client in Walsham Le Willows as an Order Processor, working within their Customer Services department. This role is offered on a full-time, permanent basis and the working hours are 09:00 – 17:30 Monday – Friday and a salary of £23,810 per annum. The Company Our client work within a rapidly growing industry and are seeking new team members in order to keep up with demand. This is an exciting time to join the business, and professional development will be available for the right candidates. The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, Legionella testing, CO and smoke alarm repairs and installations working in a lovely rural setting, with a supportive team. The Job The purpose of this role is to follow the company process to ensure that works orders are received and input accurately and efficiently to meet service levels agreed with customers. Also to ensure that communications received for other teams are forwarded as required. Reporting to the Quality Assurance manager this role includes the following duties: Accurately processing customer orders onto the electronic database (ECIS) ensuring that all details are entered accurately Reviewing order information once it’s captured to ensure 100% accuracy Transferring calls and forwarding emails to the appropriate team when required Storing orders and customer communications so that they may be easily located if required Highlighting issues contained within works orders to the QA manager Adding notes to works orders to highlight any issues Performing any other duties as may be reasonably requested by your like manager, such as general office tasks including generating letters, photocopying and filing The Requirements Be able to learn and use the in house systems to capture data with speed and accuracy Have an awareness of individual customer requirements when processing works orders Be flexible to deal with shifting priorities Have excellent time management skills Be competent in the use of a range of software packages Have experience of and willingness to work to targets and KPI’s This is a full-time, permanent role offering a starting salary of £23,810. Working hours are Monday – Friday 09:00 – 17:00 with an hour (unpaid) for lunch. Due to our clients rural location a driving licence is essential if you do not live in the village. To Apply If you are seeking a busy and customer focussed role where there is real opportunity to progress then you can apply to Gemma Turp through our website or alternatively, you can email a copy of your CV to gemma@horizoneast.co.uk We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP. About Horizon Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch! GDPR Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.