Responsibilities
1. Keep accuratepany database records on our CAAP system and protect terminal estate assets, keeping losses minimised.
2. Learn the terms and conditions of various hire agreements and be educated in meeting industrypliance standards including the Data Protection Act and the Consumer Credit Act, so this is a role where you will need to have a sharp mind and an aptitude for learning.
3. Prepare agreements for legal action up to and including County Court Stage and will sometimes deal with Liquidation and Insolvency Administrators toplete the necessary paperwork to recover the debt.
4. You will also make outbound calls to chase payment plans and take payment over the phone and should have goodmunication, negotiation and influencing skills but at the same time be tolerant and empathic with customers who have found themselves in difficult financial situations.
Essential skills and Attributes
You're a team player with clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages to resolution. Once you are trained andpetent, you will be able to work with minimal supervision. It goes without saying you will need to be PC Literate with a quick grasp of database systems, good working knowledge of Excel and other MS Office applications.
The role
Permanent, Monday to Friday.
hours per week,
Our shared services centre is based in Liverpool city centre. This role requires 2 days per week to be based from Liverpool. We also have an office in Haydock and the 3 remaining days can be based from either Liverpool, Haydock or home dependent upon the requirements of the role.
We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits, including:
5. 25 days annual leave, plus 8 UK bank holidays
6. Flexible working
7. Contributory pension scheme and life assurance
8. Discounts through our employee benefits platform
9. Employee assistance programme
10. Cycle to work scheme
11. Vibrant Liverpool offices - Chapel Street
12. Opportunity to progress through the business
13. Regular employee social events, lunches and fun activities
14. Dress for your day
15. Free refreshments provided
Job ID UYgFqVjfmFNQ