Overview
We are looking for a Systems Optimisation Analyst to work with the System Optimisation Engineer to manage access to the clean water system. You will contribute to developing and implementing a sustainable, longer-term strategy to run a calm network within regulatory requirements, with high-level reporting availability. Primarily, the role is to support and provide information to the System Optimisation Engineer, and to work alongside the Leakage, Network and Production teams. You may also provide support during unplanned emergency events. We welcome applications from everyone and are committed to being a great, diverse, and inclusive place to work. If you need any adjustments, let us know so we can support you throughout the process.
Responsibilities
* Monitor, investigate and resolve pressure issues, complaints and escalations as highlighted directly by the customer or by alarming Critical Pressure Points, understand areas and develop solutions to individual problems.
* Manage District Metered Area (DMA) and District Meter (DM) availability issues, explain variations against the target, and outline action plans to maintain and improve the position.
* Support the System Engineer in facilitating engineering and customer-led projects.
* Support the System Engineer in the management of unplanned emergency events with a view to mitigating adverse effects to the customer, Supply Interruptions (SI4/SI12), water quality, brand image and CGS-related compensation.
* Support the System Engineer and Risk Analysts in the timely completion of risk assessments for work impacting the clean water network (e.g., repair of leaks, operation of network assets, installation/replacement of fire hydrants and other rechargeable work).
* Evaluate and analyse operational information, identify data integrity issues, and resolve basic problems. Awareness of hydraulic principles and transferable skills relevant to the water industry are beneficial.
* Develop basic familiarity with GIS mapping software and data handling where applicable.
* Communicate effectively with internal stakeholders and demonstrate confidence in negotiations.
* Be organized, pragmatic and possess strong analytical and problem‑solving abilities.
Qualifications and Skills
* Awareness of hydraulic principles and transferable skills relevant to the water industry.
* Understanding of GIS mapping software and familiarity with data handling is advantageous.
* Strong communication skills and ability to engage with internal stakeholders.
* Organised, pragmatic, with good analytical and problem-solving mentality.
Benefits
* Salary up to £40,000 depending on skills and experience.
* Annual Leave: 26 days per year, increasing to 30 with length of service (plus bank holidays).
* Performance-related pay plan linked to company performance measures and targets.
* Generous Pension Scheme through AON.
* Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
* Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
* Benefits hub and wider benefits scheme to support wellbeing and savings.
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