Assistant Front Office Manager – 5 star hotel – North Yorkshire
1. Great salary
2. Good tips
3. complimentary gym, with personal trainer support
4. Discounted hotel stays within group
5. Discounted F&B and leisure
6. Live in accommodation may be available
7. Meals on shift
8. Free parking on site
9. Many other benefits
10. 5* hotel experience is beneficial and preferred
As Assistant Front Office Manager, you will support the FOM in their absence, including the representation in operational meetings. You will assist the Supervisors and team members. As Assistant Front Office Manager you will be responsible for departmental audits. You will be the face of the hotel and the point of contact for guests during their stay. Your role as Assistant Front Office Manager will include these responsibilities
11. Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
12. Maintain good working relationships with colleagues and all other departments
13. Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
14. Carry out Reception and Night Porter shifts when required to and assist during peak periods
15. Provide training for the team and to assist in team reviews/appraisals and PDPs
16. Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
17. To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
18. Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.
These are the key skills of the Assistant Front Office Manager
19. Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
20. Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
21. The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
22. Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
23. A high level of confidentiality
24. Full, clean driving licence due to our insurance policies is desirable
25. Ability to meet deadlines and work under pressure
26. Use of own initiative with willingness to go above and beyond in supporting the wider team
27. Detail orientated and drives standards
28. Confident, self-motivated and present a professional persona in all circumstances
29. Hands on approach to work, always being productive and looking to improve
30. Well presented, adhering to the grooming standards at all times
31. Experience of managing a large team within the hospitality industry
32. To have a genuine passion and enthusiasm for Yorkshire as well as providing a 5* experience to all guests and visitors
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