Guest Relations & Reception Manager
Inspire Resourcing Limited have the privilege to assist our award-winning client based in the heart of Derbyshire.
Due to continued success and excellent reputation, they are highly thought of and well known for outstanding customer service.
The Role
As Guest Relations & Reception Manager, you will lead a team of 4 receptionists and work alongside the kitchen and restaurant teams, delivering exceptional service and supporting in the overall guest experience.
Key activities to include,
* Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
* Respond to guest needs and anticipate their unstated ones
* Expect and react promptly to guests requirements and enquiries
* Actively listen and resolve guests complaints
* Oversee and coordinate all arrivals/departures
* Coordinate and manage communication between guests, staff and departments
* Promote all packages, promotions, and other facilities
* Ensure a memorable experience for guests
* Provide a high level of customer service at all times
* Use up-selling techniques to promote our services and facilities
* Support in the bar and restaurant
Attributes of The Role
1. A high standard of personal presentation along with outstanding communic...