Customer Journey Manager
12 Months FTC
Edinburgh or Leeds
Join Our Team as a Customer Journey Manager!
Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers!
About Us: In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform.
What You'll Do: As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to:
Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
Strong business analysis skills, with a focus on understanding client and colleague journeys.
Data analytical skills that help assess the impact of changes across operations.
A background in working with financial services organizations, preferably in settings like our client's.
Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
Collaborate with a talented team committed to making a real difference in people's financial lives.
Enjoy opportunities for professional growth and continuous learning in a supportive environment.
Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
Strong business analysis skills, with a focus on understanding client and colleague journeys.
Data analytical skills that help assess the impact of changes across operations.
A background in working with financial services organizations, preferably in settings like our client's.
Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
Collaborate with a talented team committed to making a real difference in people's financial lives.
Enjoy opportunities for professional growth and continuous learning in a supportive environment.
Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
Strong business analysis skills, with a focus on understanding client and colleague journeys.
Data analytical skills that help assess the impact of changes across operations.
A background in working with financial services organizations, preferably in settings like our client's.
Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
Collaborate with a talented team committed to making a real difference in people's financial lives.
Enjoy opportunities for professional growth and continuous learning in a supportive environment.
What We're Looking For: To thrive in this role, you should bring:
Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
Strong business analysis skills, with a focus on understanding client and colleague journeys.
Data analytical skills that help assess the impact of changes across operations.
A background in working with financial services organizations, preferably in settings like our client's.
Why Join Us?
Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
Collaborate with a talented team committed to making a real difference in people's financial lives.
Enjoy opportunities for professional growth and continuous learning in a supportive environment.
If you're excited about optimizing customer journeys and contributing to a brighter financial future for our clients, we want to hear from you!
How to Apply: Ready to embark on this exciting journey? Submit your application today and help us shape the future of wealth management.
Join us in creating exceptional experiences that truly matter!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention