Remote working - with monthly travel required to our claims operations office in Sheffield.
About Homprotect
We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.
We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.
We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.
Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.
Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.
What It's Like To Work Here
Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.
Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.
Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last seven consecutive years.
Sound good? Read on to find out more about joining our team…
Key Responsibilities
* Lead the definition of Technical Best Practice at Homeprotect, forming technical guidelines & processes that underpin our claims handling approach
* Ensure Homeprotect processes, including those executed by our supply chain, are compliant with the relevant technical regulation/legislation (Building Regulation, CDM, H&S etc)
* Lead the creation and maintenance of Homeprotect’s Schedule of Rates
* Lead the creation and maintenance of Homeprotect’s scoping philosophy
* Monitor supply-chain compliance to Homeprotect’s scoping philosophy and work with the Head of Supply Chain to improve compliance where necessary.
* Provide eyes-on-site for our most complex claims when appropriate.
* Undertake accompanied site visits with Homeprotect suppliers to embed best practice and ensure good outcomes.
* Act as a point of referral to resolve technical disputes efficiently.
* Support the execution of Homeprotect’s Large Loss Framework, building tailored action plans with members of the technical claims team.
* Support internal and external audit activities, including quarterly technical supplier audits.
* Provide technical insight that drives continuous improvement.
* Provide Training/Coaching support across the claims department and champion technical excellence.
* Identify, analyse and manage emerging trends impacting claims outcomes.
* Support Root Cause Analysis of complaints and customer feedback.
* Support the execution of our internal file audit framework, helping to drive forward the necessary technical improvements.
* Review and approve complex scopes of work.
* Make decisions regarding liability, coverage and quantum, acting as the escalation point when required.
* Work closely with supply chain partners to deliver good claims outcomes and collaborate on best practice where appropriate.
* Support the high value and complex claims identification process.
* Contribute to the continuous improvement of our claims philosophy and facilitate its delivery, to provide good claims outcomes.
* Act as an escalation point for complaints and support their resolution.
Requirements
We would love to hear from people with the following skills and experience for this role:
* Significant experience in handling property claims that exceed £100,000 on-site as a Loss Adjuster, Surveyor, Building Contractor Manager or equivalent.
* Significant experience in working with a variety of technical stakeholders to agree the best course of action on complex & high-value claims.
* Proven experience in handling claims involving non-standard properties, including but not limited to listed buildings.
* Proven experience in defining a schedule of rates and scoping philosophy.
* Proven experience in challenging and negotiating contractor scopes, variations and approach.
* Proven experience in controlling cost on high-value claims, delivering good customer & commercial outcomes.
* Demonstrable experience working with and applying UK building regulations, CDM regulations & Health & Safety management.
* Hands-on experience conducting Root Cause Analysis (RCA) on claim cost drivers and overall claims performance.
* Experience in completing internal and external technical audits
* Experience in sharing your knowledge effectively to train & coach others
* Experience in working collaboratively with suppliers to improve technical compliance & performance
* Expert knowledge of good practice within the property claims industry
* Expert knowledge of buildings construction practices
* Expert knowledge of damage mitigation & restoration practices
* Expert knowledge of cost control techniques
* Excellent communication skills with the ability to explain complex topics in simple language
* Excellent analytical skills with the ability to interpret, analyse and summarise data
* Ability to provide factual insight to problems faced across the industry
* Attention to detail, analytical & problem-solving skills
* Negotiation, questioning and decision-making skills
* Continuous improvement mindset
* Focused on delivering good customer outcomes whilst being commercially aware
* Able to work autonomously, as part of a team and independently
* CII/CILA & BDMA or equivalent qualifications required, RICS/MCIOB qualifications preferrable.
Benefits
We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:
* A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
* Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us.
* Discount of 50% and 15% for friends and family when you choose to take out a home insurance policy with us.
* An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
* Home working starter kit and money to spend on additional equipment you may need.
* Charitable giving scheme, so you can donate to our partner charity, or one of your choices.
* The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!
On top of that, we also offer all the standard stuff, like:
* 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.
* Private medical cover for all employees
* Life insurance
* Annual discretionary bonus scheme
* Pension contribution
* Free fruit and really good coffee for the days you come into the office.
* Local and national retail discounts
Have we captured your imagination? If so, we’d love to hear from you!
Unique As Standard
We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.
We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.
Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what's possible for the role.
Your data will be maintained in line with our ‘recruitment data privacy policy’ found here.