Job Description
3 months contract with local authority
The role is pivotal in ensuring that estates are maintained to the highest standards of cleanliness, safety, security, and appearance. As a leader, you will manage a team of caretakers, overseeing their performance and ensuring compliance with health and safety regulations. You will collaborate with various teams and partner agencies to enhance estate services, address resident concerns, and implement improvements. Your efforts will contribute to creating a safe and welcoming environment for all residents.
Responsibilities:
* Lead and manage a team of caretakers, including mobile relief and agency staff, ensuring high-quality service delivery.
* Conduct regular inspections of communal areas and services, ensuring compliance with cleanliness and safety standards.
* Supervise caretakers on a rotating weekend schedule, ensuring coverage and adherence to policies.
* Monitor and address health and safety tasks, including fire safety inspections and risk assessments.
* Respond to resident feedback and complaints, providing clear and timely communication.
* Maintain accurate records of estate performance and caretaker resources.
* Collaborate with other Estate Services Coordinators and council teams to address complex issues.
* Oversee Tenant Management Organisations and Co-operatives, ensuring compliance with management agreements.
* Engage with Tenants and Residents Associations, participating in meetings and inspections.
* Propose service improvements and develop local knowledge to enhance community services.
* Utilize IT systems for recording caretaking and safety inspection data.
* Ensure compliance with safeguarding and legal requirements, including GDPR and Health and Safety regulations.
Requirements
Requirements:
* Essential: Experience in providing public services.
* Essential: Proven experience in leading and managing a team, including development and training.
* Essential: Knowledge of Health and Safety legislation, with relevant training or accreditation (e.g., NEBOSH/IOSH).
* Essential: Understanding of estate services, including grounds maintenance and cleaning practices.
* Essential: Strong communication skills, with experience in report writing and presentations.
* Essential: Ability to work flexibly, independently, and collaboratively, with a focus on creative problem-solving.
Requirements
Requirements: Knowledge and understanding of current issues relating to social housing and social housing repairs Experience in a contact centre environment handling high volume of calls Excellent communication skills and ability to provide high standard of customer care Ability to work proactively with team members to improve customer service delivery Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act Willingness to work necessary shift patterns and provide cover for team members during periods of absence