At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Lincoln, NE and provide end‑user support.
Duties and Responsibilities
* Provide desktop support and technical troubleshooting for hardware, software, and operating system issues
* Support and maintain Lenovo laptops and related peripherals
* Troubleshoot and support Windows 11 operating systems
* Perform device imaging and deployment using SCCM and Autopilot
* Provide remote access support for end users
* Manage and track incidents, service requests, and updates using ServiceNow
* Maintain asset management and inventory tracking for IT equipment
* Perform IMAC activities (Install, Move, Add, Change) for IT equipment
* Receive, configure, ship, and deploy equipment to end users
* Document troubleshooting steps, resolutions, and daily ticket updates in accordance with IT support processes
* Ensure all support requests are handled professionally with a focus on customer satisfaction
Skills and Qualifications
* Experience supporting Windows 11 environments
* Experience supporting Lenovo laptops (Lenovo warranty experience is a plus)
* Knowledge of SCCM and Autopilot imaging
* Experience using ServiceNow or similar ticketing systems
* Familiarity with remote support tools
* Strong asset management and equipment tracking experience
* Excellent written and verbal communication skills
* Strong attention to detail and ability to follow documented troubleshooting processes
* Ability to work independently and manage multiple support tickets effectively
Wage Range
The rate for this position is between $21.00 - $27.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Expiration Date
This posting is anticipated to remain open until 5/13/2026.
Equal Employment Opportunity
CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.
Work Authorization
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants
To the extent required by applicable law, the company maintains a smoke‑free workplace.
California Residents
Please review the California Consumer Privacy Act Notice.
Fair Chance and Background Check Exemptions
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, an individual to submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Rhode Island Applicants
The company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.
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