Job Title: 1st Line IT Support Engineer
Location: Glasgow
Salary: From £26,000 (bonus + benefits)
We are seeking an experienced 1st Line IT Support Engineer with prior experience in a Managed Service Provider (MSP) environment to join a fast-paced and growing IT support team.
This is a varied role covering multiple clients and technologies, offering exposure well beyond traditional helpdesk support. You’ll be working across cloud, on-premise, networking, telecoms, and security technologies, supporting a diverse range of business environments.
This position is ideal for someone who enjoys working in a busy MSP setting, thrives on variety, and wants to develop into a more well-rounded technical engineer.
Key Responsibilities
* Provide first-line technical support across multiple client environments
* Log, manage, and resolve support tickets efficiently within SLA targets
* Support Microsoft 365 environments including user administration, security settings, and troubleshooting
* Assist with both cloud-based and on-premise infrastructure support
* Diagnose and resolve issues relating to desktops, servers, networks, and connectivity
* Support a wide range of IT and communication technologies
* Attend client sites for hands-on support, installations, and technical projects
* Assist with system migrations, onboarding, and implementation projects
Requirements
* Minimum 2 years’ experience in a Managed Service Provider (essential)
* Strong experience supporting Microsoft 365 environments
* Ability to manage multiple clients and prioritise workload effectively
* Experience troubleshooting Windows operating systems, devices, and basic networking
* Familiarity with both cloud and on-prem infrastructure
* Full UK driving licence and willingness to travel to client sites
* Strong communication and customer service skills
* Proactive attitude with a willingness to learn and develop
What’s on Offer
* Competitive starting salary with regular reviews
* Performance-related bonus scheme
* Additional incentive rewards and recognition opportunities
* Mobile device allowance
* Flexible working arrangements
* Paid training, certifications, and professional development support
* Exposure to a broad range of technologies and client environments
* Supportive team culture with opportunities to take ownership of work
About the Role
This is not just a traditional helpdesk position. The role offers the opportunity to work across a wide range of technologies and get involved in technical projects such as cloud migrations, system upgrades, and security deployments.
You’ll gain valuable experience across support and project delivery, with clear opportunities to progress into more senior technical or specialist roles over time.