Job overview
We are looking for a motivated administrator with good admin experience to work within our Admin Inpatient Physiotherapy teams at Southlands/Worthing Hospital/Royal Sussex County Hospital. The post is permanent. This role will be focused on providing a high standard of Physiotherapy admin support, within the Inpatient Physiotherapy service at Worthing Hospital.
You will have excellent opportunities for your own skills development, working within a strong and supportive MDT and alongside an established peer group of Physiotherapy Administrators. This Band 3 position is an excellent opportunity to work within a dynamic, forward looking and innovative department.
Worthing Hospital is in a wonderful location, situated adjacent to the South Downs National Park and the sea and with excellent transport links to London and across Southern England. You will be joining a strong and supportive Physiotherapy team within the top performing University Sussex Hospitals NHS Foundation Trust. We look forward to welcoming you on an informal visit or discussing any aspect of this exciting opportunity further.
Close early - please note we may close this advert earlier than the published closing date if we receive a large number of applications so, please do not delay in submitting your application as soon as possible in order to be considered for this post.
Main duties of the job
To work as part of a team to provide administrative support to the Physiotherapy Team. Ordering equipment/items as required.
To provide the administrative support to the inpatient service, book rooms for meetings, take minutes, organise student and work experience placements, receive and log new out-patient referrals, book appointments, and file and scan notes as needed. Update health roster as needed.
To maintain excellent working relations with the Physio Department and communicate effectively with patients and all levels of staff encountered in the working environment both internal and external.
Working for our organisation
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Communication
1.Maintain good communication with the Physiotherapy team and all other staff in the work environment.
2.Answer all enquiries on the telephone comprehensively, being aware of who to consult according to the needs of the caller.
3.Deal with general enquiries in a professional, appropriate, and sensitive manner, as efficiently as possible, either in person, over the telephone or via email from staff, patients, and the general public, and deciding when to escalate as appropriate.
4.Attend regular team meetings and take minutes at meetings.
5.Communicate information in an easy-to-understand form to patients, carers, and others in a tactful and sensitive manner, persuading and influencing where necessary.
6.Communicate effectively with patients especially those who have significant barriers to understanding such as visual and hearing impairment or language barriers.
7.Communicate with the team in a timely and effective manner and ensure that duties are conducted as requested.
8.Communicate patient information across professions and to external bodies in a secure manner ensuring confidentiality is respected at all times.
9.Post correspondence to other health care professionals as necessary.
10.Liaise with other hospital departments, patients, parents, and GP surgeries in a friendly, professional, and courteous manner.
Service delivery and improvement
1.To be aware of and follow trust policies.
2.Provide comments and feedback on proposals for change of policies and procedures.
3.Assist in maintaining and updating departmental procedures.
4.To highlight concerns regarding the service, to the appropriate person, offering suggestions where possible.
People management and development
1.Work as part of the team to provide a high-quality service.
2.Instruct and support new team members about the administration within the department.
3.Responsible for supervising and managing Band 2 staff within the team and actively record own personal development.
4.Participate in training programmes and attend staff meetings.
5.Responsible for carrying out duties in line with the Trust’s e-rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning.
Patient care delivery
1.Deal with general enquiries in person, either face to face, over the telephone or via email from staff, patients, and the general public.
2.Organise interpreting services when necessary.
3.Undertake any duties that may be deemed necessary to support the physiotherapy service.
Person specification
Experience/ Qualifications
Essential criteria
1. Understanding of the Job role
2. Experience of working in a team.
3. Previous experience in an admin role.
Desirable criteria
4. NVQ level 2 or equivalent in relevant area such as business and admin
5. Knowledge of healthcare and physiotherapy terminology
Skills
Essential criteria
6. Good communication skills
7. High Degree of Digital Literacy
Equality, Diversity and Inclusion
Essential criteria
8. Evidence of having undertaken own development to improve understanding of equalities issues
9. Evidence of having championed diversity in previous roles (as appropriate to role)
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications