Are you an experienced operational leader with a history of taking full ownership of the customer journey in a growing, highly regulated, products business? This is your opportunity to shape the future of a customer contact centre and deliver measurable improvements to customer experience and operational efficiency. Client Details As Head of Customer, you will lead the entire customer operation, overseeing: A multi-channel contact centre (digital, telephony, email, and admin) Full product journey management - from initial enquiry to delivery, aftercare, and repeat orders. Specialist teams including Training, Quality, Resource Planning, and Digital Experience. Description You will own the customer strategy and work closely with internal teams - including Warehouse, Logistics, and Sales - to ensure a consistent, seamless customer experience. Reporting directly to the C-suite and working with PE partners, you will also hold accountability to the regulator, ensuring all customer compliance and recommendations exceed expectations. This is a hands-on leadership role where you can make a real impact on every advisor and customer. We're looking for someone who can: Drive innovation and implement operational strategies that improve adherence, waiting times, and efficiency without compromising service levels. Understand complex product journeys - ideally with experience in manufacturing-to-consumer delivery processes within a regu...