We are seeking a dedicated and proactive Duty to Refer Homeless Intervention and Prevention Officer to join our team. This is a vital role focused on preventing homelessness by ensuring that public bodies effectively refer individuals who are homeless or at risk of becoming homeless to the appropriate local housing authority. You will be at the forefront of our efforts to provide timely support to some of the most vulnerable members of our community, maintaining current partnerships and developing new ones.
About the role
You will be the primary point of contact for public bodies in fulfilling their duty to refer individuals at risk of homelessness, receiving and processing referrals from a range of public authorities, including social services, healthcare providers, and the justice system.
As part of the role you will conduct initial assessments to determine the urgency and nature of the housing need, ensure that all referrals are made to the correct local authority, as chosen by the service user.
You will lead liaison with public bodies on the duty to refer processes, provide guidance and establish pathways for individuals who may be at risk of homelessness.
We provide tailored training to develop your skills, whether you are new to the role or an experienced professional.
Key Attributes and Soft Skills
You will be someone who:
* Listens actively and truly understands the needs of our customers and partners.
* Communicates clearly and confidently, conveying key information effectively to diverse audiences, both in writing and verbally.
* Says what they think and does what they say, demonstrating honesty and openness in all interactions.
* Is inclusive and kind, valuing the unique strengths of people from all backgrounds and fostering a supportive environment where everyone feels part of the team.
* Is ambitious, bringing passion for delivering a high-quality service and continuously seeking ways to improve outcomes for our residents.
* Thinks and acts beyond themselves and their service, embracing collaboration and partnership to deliver Our Plan.
* Is resilient, maintaining a positive attitude, effectively prioritising workload, and supporting their own wellbeing and that of colleagues.
* Is adaptive, with an active interest in learning and development, experimenting with new ways of working, and anticipating new challenges to embrace change.
* Builds excellent relationships with internal and external partners, negotiating successfully and influencing positive outcomes.
* Reaches sound judgements through careful and systematic evaluation of facts.
The successful candidate will be subject to an Enhanced DBS check clearance.
If you are ready to bring your excellent skills and positive behaviours to a role where you can truly make a difference, we encourage you to apply.
Benefits
* Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement
* Local Government Pension
* Training & development
* Occupational Health
* Employee Assistance Programme (EAP)
* Employee resource groups/networks
* Buddy Support Programme
* Flexible working options
Diversity and Inclusion
We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other's contributions. Standards of conduct must be of the highest level to ensure that no‑one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.
Fair, Green & Local
For more information on our corporate plan and key priorities for Adur and Worthing (2025‑2028), please see the link.
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