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Health Customer Journey Oversight Coordinator, Sheffield
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Client:
Aviva
Location:
Sheffield, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
Job Views:
3
Posted:
10.05.2025
Expiry Date:
24.06.2025
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Job Description:
Health Customer Journey Oversight Coordinator – 12-month secondment
Salary circa £45,000 (national), circa £60,000 (London) (based on skills, experience, and qualifications)
This role is ideal for someone with a strong understanding of UK Health customer dynamics and a background in transformation, customer journey analysis, or change delivery. It suits professionals ready to advance into strategic roles or those experienced in improving customer outcomes. The role involves working across complex journeys, collaborating across functions, and translating insights into actions.
Key responsibilities include:
* Understanding and analyzing the performance of end-to-end Health customer journeys
* Recommending and prioritizing meaningful changes based on insights
* Collaborating with the Planning & Execution Manager and teams across Health, Change, and Technology
* Defining long-term visions for customer journeys
* Supervising the impact of changes and ensuring regulatory compliance
Desired skills and experience:
* Deep knowledge of customer journey methodologies and change implementation
* Experience in change or transformation roles, preferably within Health or regulated sectors
* Ability to analyze complex processes and convert data into actionable recommendations
* Strong communication and stakeholder engagement skills
* Resilience and teamwork in navigating ambiguity across diverse business areas
Benefits of the role include:
* Competitive salary: circa £45,000 (national), circa £60,000 (London)
* Bonus potential of 10% based on performance
* Generous pension scheme with up to 14% contribution
* 29 days holiday plus bank holidays, with options to buy or sell days
* Discounts on Aviva products and other retailers
* Up to £1,200 of free shares annually through our Share Plan
* Supportive policies including parental and carers’ leave
* Flexible benefits, including sustainability options like cycle to work
* Paid volunteering days and community engagement opportunities
* Focus on wellbeing with various support tools
Learn more about your potential rewards by using our salary calculator.
We are committed to diversity and inclusion:
We welcome applications from diverse backgrounds and experiences. If you're interested but uncertain about meeting every requirement, we encourage you to apply. We also support flexible working arrangements to suit your needs.
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