About The Role
We are actively building diverse teams and welcome applications from everyone.
Position Details
Role: Customer Support Administrator
Location: Birmingham (SCC operates hybrid working, a mix of office and home working)
Contract Type: Permanent
Salary Package: £23,907 + large company benefits, broad flexible benefits scheme, and 2 paid‑for volunteering days a year
Hours: 9:00 am – 5:30 pm Monday – Friday
Interview Process: 2‑stage process
Role Purpose
The purpose of the Customer Support Administrator role is to ensure all Recyclea collections and quotes are performed efficiently and effectively. This role is essential for maintaining a high‑quality service delivery to our customers. It includes enquiries, customer/supplier queries, and ensuring all customer reporting and issues are completed to a high standard.
Key Responsibilities
* Ensure all Recyclea collections and quotes are processed to a high standard.
* Deal with incoming telephone enquiries, order progression, billing, invoice queries, etc.
* Ensure all Recyclea onsite processes and queries are dealt with to a high standard.
* Ensure all customer reporting and queries are processed within agreed timescales.
* Process all customer issues within agreed OLA’s/SLA’s, focusing on attention to detail while meeting customer requirements and expectations.
* Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality.
* Undergo training programs regarding all processes and procedures, thereby ensuring total compliance with all relevant company policies such as Health and Safety, Safe Systems of Work and the Traffic Management Plan.
* Maintain a high level of security awareness.
* Perform any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness.
* Project a pro‑active and positive attitude when communicating with external/internal customers, maintaining a friendly, professional service always.
Skills and Experience
* Demonstrable experience in a similar role, or a highly motivated and adaptable individual who can be suitably upskilled.
* Effective communicator to support team members and wider business teams.
* Proficient in Microsoft Office.
* Ability to support financial processes, including invoicing, billing and query resolution.
* Ability to prioritise and manage multiple tasks accurately and timely, often against deadlines.
* Must obtain the Government and/or Police Security levels required to meet the operational requirements of the role (no caveats), as per relevant customer contracts.
Equal Opportunity
SCC is an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Reasonable Adjustments
If you are selected for interview and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.
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