Job Description
Principal Contact Center Sales Specialist - EMEA SMB
About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency.
Position Overview: We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This sales specialist role will play a key part in driving awareness and sales of Zendesk’s CcaaS platform, Zendesk for Contact Center for the SMB segment in Europe. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, be able to operate autonomously, have strong communication skills, sharp analytical abilities and a willingness to work cooperatively across the different teams at Zendesk.
Responsibilities
* Run enablement sessions to upskill Zendesk field teams and drive pipeline activity
* Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities
* Engage with vendors and delivery partners to collaborate on customer deliveries.
* Assist with running customer discovery calls and managing deal progress across the territory
* Partner with AWS and Amazon Connect AMs to work backwards from customer requirements
* Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership
* Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs
* Manage pipeline activity at scale
* Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies
Key Qualifications
* Minimum 7 years of experience in cloud contact center sales
* Strong analytical skills
* Experience with scale selling
* Fluency in English. Spanish and/or French is a plus
* Proven experience in channel sales
* Technical expertise in Zendesk and Amazon Connect is advantageous
* Ability to work autonomously and as part of a fast-paced team
* Experience selling at the C-level
* Proven track record in achieving sales targets
* Proven ability to proactively pursue new business opportunities
* Strong communicator - great writer, speaker, and listener
What We Offer
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A collaborative and inclusive work environment.
* The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
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