On a day-to-day basis, you are responsible for overseeing the end-to-end user access lifecycle for joiners, movers, and leavers, ensuring that access requests are processed efficiently, securely, and in line with compliance requirements. This includes creating, modifying, and decommissioning user accounts, administering role-based access, and implementing least-privilege access controls.
The role works closely with HR, Security, and IT teams to ensure timely and appropriate access provisioning, maintain accurate records, and support audit and regulatory compliance.
KEY RESPONSIBILITIES
Act as a primary owner and escalation point for IT service requests and incidents related to Identity & Access Management (IAM), ensuring tickets are logged, categorised, prioritised, and resolved in line with agreed SLAs and OLAs.
Lead the response and resolution of tickets relating to IAM, hardware, software, and site services requests, providing guidance and support to junior analysts as needed.
Spearhead an enhanced onboarding experience for new colleagues, ensuring onboarding information and training resources are regularly updated and shared, courtesy calling all new joiners and offering any additional assistance on their first day with the business.
Ensure timely, clear, and proactive communication with colleagues and stakeholders throughout the ticket lifecycle.
Oversee the creation, modification, and decommissioning of user accounts across corporate systems in line with security policies, processes, and compliance requirements.
Maintain accurate records of user access, assets, and licences.
Lead and support regular access reviews, audits, and compliance activities, providing recommendations for process improvements where necessary.
Oversee provisioning of IT equipment, software, and services for new starters, role changes, and leavers, ensuring smooth onboarding and offboarding.
Manage procurement and lifecycle of hardware and software licences from approved suppliers, optimising costs and compliance.