Service Administrator
Job Description
The position is a key role within Michael Stewart Pressure Washer Ltd and the successful candidate will have the opportunity to become part of a team, determined to offer the best service in a growing portfolio of Pressure Washer Solutions in response to customer and market demands.
Core Responsibility.
Day to day to include coordinating the process for onsite and in house repairs/services of pressure washers and the execution of the office administration tasks and customer support.
Full Time, Permanent
Monday-Thursday 8.15am-4.45pm
Friday 8.15am-3.45pm
No Weekends
Key responsibilities include:
* Receive and log service/repair requests from customers.
* Manage day to day activity and plan workload for the service engineers in workshop and on site.
* Ensure all service contracts are adhered to and coordinated into daily and monthly planning schedule.
* Talk to customers at the counter and by phone, always ensuring a professional and courteous approach.
* General day to day bookkeeping using 'INTACT' management software.
* General admin duties ensuring stationary and other consumables available when needed.
* Assist in preparing delivery documents and invoicing.
* Assisting with credit control tasks: customers aged balances when required.
* Be expected to complete any other reasonable duties in line with his/her responsibilities to assist in the smooth running of the business.
Person Specification
* Confident and assertive approach when communicating with customers.
* Proactive approach to problem solving.
Skills sets in being:
Reliable
Methodical
Disciplined
Team Player
Computer Literate
"Can Do" Attitude
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Lisburn: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you have any experience in a similar role?
Work Location: In person