💼 Now Hiring: Customer Advisor – Full Time | Northamptonshire
📍 Office-based | Monday–Friday, 9am–5pm (1-hour lunch)
💷 Salary: £24,000 – £27,000 (DOE)
đź“ť Full Time - Permanent Contract
I'm currently recruiting on behalf of a well-established, reputable insurance firm based in Northamptonshire, who are looking to expand their team with the addition of a Customer Advisor.
This is a fantastic opportunity for someone who enjoys customer interaction, thrives in a small team, and is looking to build a career within the insurance and financial services sector.
🔎 About the Role
The role is varied and customer-focused, involving a mix of administration, policy servicing, and sales support. You’ll be working in a professional, friendly environment where customer service is the top priority.
Key Responsibilities include:
* Responding to customer enquiries (phone, email, and in-person)
* Processing policy amendments, renewals, and quotations
* Reviewing existing cover and advising customers on their insurance needs
* Issuing documentation and correspondence to high standards
* Identifying cross-selling opportunities and introducing financial services products
* Carrying out general office and policy admin
🧠About You
We’re looking for someone who is:
* Self-motivated, reliable, and proactive
* A strong communicator with good attention to detail
* Confident working both independently and within a close-knit team
* Computer literate (Word and Excel essential)
Preferred but not essential:
* Insurance or financial services experience
* Sales or customer service background
Minimum requirements:
* 5 GCSEs (Grade C / 7 or above), including English & Maths
🎓 Training & Benefits
You’ll receive full on-the-job training, with the option to work towards CII professional qualifications if desired.
Benefits include:
* 25 days annual leave + bank holidays (with the option to carry over)
* Life and income protection schemes
* Contributory pension
* Free on-site parking
* Supportive, team-oriented working culture