What you’ll be doing
1. Install, set up, optimise and repair (where repair indicates simple remedy e.g. restart hub or change user settings rather than technical repair e.g. configuration) Business hubs,
2. The type of products and services that I install and repair in this role typically have the following characteristics:
3. They may be self-install products/services that require engineering support to setup/repair (where repair indicates simple remedy e.g. restart hub or change user settings rather than technical repair e.g. configuration
4. They involve setting up and/or changing settings that are also available to the customer to access, i.e. Inbuilt advanced system settings, but not having to technically configure or reconfigure
5. They may require accessing a ‘config’ store to copy and paste supplied text into the router
6. They tend to be our shorter duration tasks (usually under half a day)
7. For repair visits, they are most likely to involve component swap-out (as well as setting up as per previous component) following either detailed diagnostic testing by a support desk or basic diagnostic test on site rather than system rebuild on site
8. They could involve simple cabling for example running an extension socket, patch cable, socket installation or simple block wiring
9. Engineer may be required to act as a 2nd person under the guidance of a more senior engineer.
What skills you’ll need
10. Brilliant customer service skills and experience in dealing with Business customers
11. Great empathy and listening skills so I can have Great Conversations with our customers
12. Previous experience of logical problem solving
13. An interest in technical solutions required, and previous engineering experience (at any level) desirable.
Benefits:
14. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
15. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
16. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
17. 22 days annual leave (not including bank holidays), increasing with service
18. 24/7 private virtual GP appointments for UK colleagues
19. 2 weeks carer’s leave
20. World-class training and development opportunities
21. Option to join BT Shares Saving schemes
A Few Points To Note: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.