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Office Manager (HR and Health & Safety) at Ruth Lee Ltd
As a proud member of the Protect Medical Group, we sell to professionals in over 50 countries worldwide to a vast array of sectors, including Fire and Rescue services, Paramedics, and Ministry of Defence just to name a few. Our customers are true heroes, and we are proud to supply products that help them train to save lives.
A business is only as strong as its people though. We have a great, committed team here at Ruth Lee and everyone enjoys a wide range of lifestyle and work life benefits, in a workplace which is inclusive and supportive.
The Role
As a Senior Sales Administrator you will focus predominantly on maintaining and developing existing customer relationships in the UK and selected export markets, through building knowledge and understanding of the market, Ruth Lee and Pax products, business operation and CRM system.
Your duties will include:
* Handling Requests for Quotes (RFQ’s), processing UK and European quotes and orders for both Ruth Lee and PAX
* Handle Customer Enquiries and provide product support for both PAX and Ruth Lee via email and phone in a professional, timely and knowledgeable manner
* Maintaining customer contacts and relevant insights on the CRM system
* Helping to grow sales and improve lead conversion in the UK and selected export markets using proactive customer contact and follow up strategies on quotations/orders.
* Supporting the wider customer service team for both Ruth Lee and PAX as and when required including during holiday and absence periods
* Possibility of attending some exhibitions and events to support the external sales and marketing team
* Processing orders and quotations, following up with customers as appropriate
* UK Invoicing, Logistics and organising deliveries to UK and Export customers
* Contributing to the company data reporting system
* Helping to grow sales and improve lead conversion in the UK and selected export markets using proactive customer contact and follow up strategies on quotations/orders.
* Work closely with teams across PAX UK/Germany, and senior leadership, as well as with Spencer and PMH, to ensure effective collaboration
The Package
Working mainly from our offices in Glyndyfrdwy, Corwen, you will benefit from;
* Permanent contract
* Immediate Start
* Salary £27,000 per annum (plus a performance bonus)
* Working Monday to Thursday 9am to 5pm and Friday 9am – 3pm with hybrid working consideration.
* Employee Assistance Programme
* Group life insurance cover (3 times annual salary)
* Training and development opportunities
We are looking for a self-assured, confident communicator who is sociable, resilient, and process driven, who has the following:
* Experience using a CRM system
* Experience gained within a sales administrator role
* Experience of responding to RFQ’s and following through to conversion.
* Ability to deliver (and passionate about delivering) excellent customer service
* Ambition to develop their career with us
More about us:
Based in a beautiful part of North Wales, we operate on a global scale and are consistently recognised at regional and national awards, having won numerous accolades for export success and innovation. In 2020, we won The Queen’s Award for Enterprise: International Trade in and in 2024, The King’s Award for Enterprise: Innovation.
We are committed to helping the communities we serve and maintain three social commitment projects at a local, national and international level. All staff are welcome and encouraged to be part of these and to suggest ideas for various projects we can support
Job Type: Full-time
Pay: £27,000.00 per year
Additional pay:
* Performance bonus
* Cycle to work scheme
* Free flu jabs
* On-site parking
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Corwen: reliably commute or plan to relocate before starting work (required)
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Professional Training and Coaching
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