Are you a hands‑on infrastructure leader with a passion for operational excellence, patching, and keeping the lights on? Do you thrive in a fast‑paced environment where no two days are the same? If so, we want to hear from you! We’re seeking an Infrastructure Operations Team Leader to drive the performance, resilience, and scalability of our IT systems. You’ll lead a skilled off‑shore team, manage a diverse infrastructure estate, and play a pivotal role in shaping the future of our IT operations.
What You’ll Be Doing
* Lead and mentor a team of off‑shore infrastructure engineers.
* Own patch and vulnerability management (Ivanti), application upgrades, and service availability.
* Oversee infrastructure across on‑prem and cloud (Azure) environments.
* Act as escalation point for 2nd/3rd line incidents and out‑of‑hours support.
* Collaborate globally with internal teams and external vendors.
* Ensure compliance with ITIL, SOX, and audit requirements.
* Drive disaster recovery testing, risk mitigation, and continuous improvement initiatives.
* Contribute to infrastructure design, documentation, and governance.
Essential Skills & Experience
* Proven leadership of infrastructure teams, including off‑shore.
* Deep expertise in Windows Server, VMware, AD, DNS, DHCP, Group Policy.
* Experience with Exchange (2016/2019 Hybrid), Office 365, Azure, and PowerShell.
* Familiarity with Ivanti, Veeam, Citrix, Dell VxRail, NetApp, SQL clustering.
* Strong understanding of security tools (Rapid7, CrowdStrike).
* Excellent troubleshooting, documentation, and communication skills.
Desirable
* Exposure to AVD, Linux, Windows 11 build processes.
* Knowledge of Microsoft Entra, Azure resource management, and PRTG monitoring.
* Experience in financial services or regulated environments.
* Certifications such as MCSE, VCP, or Cisco are a plus.
What You’re Like
* Calm under pressure, with a pragmatic and proactive mindset.
* A natural leader who inspires and energises teams.
* Detail‑oriented, organised, and results‑driven.
* A strong communicator who can influence at all levels.
* Passionate about innovation, security, and service excellence.
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