Requirements
* Proven commercial experience in B2B Customer Success / Account Management
* Experience working in or with fast-growth, customer-facing businesses
* Experience with contracts, service delivery, or partner success is desirable
* Property, FinTech, or PropTech industry exposure is a bonus
What the job involves
* As our UK National Account Manager, you’ll be the heartbeat of our partner agent relationships across the UK
* You’ll combine commercial awareness with hands‑on relationship building, problem‑solving instinct, and a customer‑first mindset
* Partner Relationship Management Act as the go‑to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships, not transactions
* Contract Management Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews
* Team & Process Building Help design and implement scalable account management processes and tools as the business grows
* Client Entertainment & Engagement Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection
* Customer‑Centric Problem Solving When issues arise, you own them. With a calm head and proactive mindset, you’ll do whatever it takes to resolve challenges quickly, always keeping the partner experience front and centre
* Account Growth Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration
* Training & Support Ensure partners are confident with Housr’s systems and processes by delivering onboarding, training, and ongoing guidance
* Internal Accountability Advocate for the partner internally, ensuring the wider Housr team delivers on our promises and exceeds expectations
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