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1st Line Support Engineer, Leeds, West Yorkshire
Client: iO Associates - UK/EU
Location: Leeds, West Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
Location: Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider offering tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.
This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. You will be key in maintaining high standards of client service as they expand their delivery capabilities.
Key Requirements:
* Reliable and self-driven professional with a proactive work approach.
* Strong problem-solving skills with effective application of technical knowledge.
* Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
* At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Support and administer Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
* Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and networking issues, with knowledge of TCP/IP, DNS, and DHCP.
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