Contact Centres – Customer service
We’re looking for a full-time Onboarding Advisor to support new Mortgage Services recruits and ensure they meet all background checks, regulatory requirements, and competency standards. You’ll guide new starters through the onboarding process, keep records up to date, and ensure policies are followed correctly. If you're organised, detail-focused, and enjoy supporting others, we’d love to hear from you!
Monday – Friday 9:00am – 5:30pm
Key roles and responsibilities to be a successful Onboarding Advisor include:
1. Provide advice and guidance to Mortgage Services Sales Management on new starters, CF, and Induction courses.
2. Contribute to quarterly performance reviews and track competency deadlines to ensure proper support for staff.
3. Share accurate management information (MI) with the wider business.
4. Ensure adherence to the IDD Policy and Procedure, validating and tracking compliance with Sales Management.
5. Review certification activities, regulatory testing, and internal reports to ensure compliance with the required standards.
What can we offer you?
1. Full training provided
2. Perks at Work – Discounts on products and services, inc gym discounts
3. Group Discounts on Property Services, inc estate agency, mortgage, conveyancing and surveying services
4. Access to our Employee Assistance Programme - 24/7 support for you and your family
5. Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health
6. Aviva Digicare – inc 24/7 digital GP and annual health check
7. Car Leasing Scheme
8. Pension Scheme
Skills and experience required to be a successful Onboarding Advisor:
1. Strong attention to detail and accuracy in all tasks.
2. Excellent organisational skills, with the ability to prioritise and manage a varied workload.
3. Confident in meeting deadlines and working under pressure.
4. Strong problem-solving skills, able to think on your feet and resolve issues efficiently.
5. Outstanding communication skills, both written and verbal, with the ability to build relationships and demonstrate a confident telephone manner.
Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00558
#J-18808-Ljbffr