Job Description Working hours are Monday - Friday, 09:00 - 17:30. Regular travel between Eurofins Forensics UK sites will be required. Unfortunately, we are unable to provide visa sponsorship for this role. As IT Field Service Engineer you will be responsible for delivering high-quality, hands-on IT support services to users across UK Eurofins Forensic Services locations. The role ensures end user computing, laboratory IT equipment, and site-based technology operate reliably, securely, and in line with operational and compliance requirements. In addition to day to day support activities, the role contributes to IT projects by supporting site-based deployments, technology refresh programmes, upgrades, and operational change initiatives. Working closely with the Lead IT Field Support Engineer, Infrastructure teams, and project stakeholders, the role helps ensure projects are delivered smoothly with minimal disruption to forensic operations. Job Responsibilities Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices. Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities. Resolve incidents and service requests efficiently in line with agreed SLAs. Install, configure, maintain, and replace IT hardware and software. Support user account setup, access requests, and device onboarding. Diagnose and troubleshoot technical issues across hardware, software, and connectivity. Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate. Support Priority 1 and Priority 2 incidents when required, including out‑of‑hours support where agreed. Assist with IT rollouts, refresh programmes, and site‑based changes. Support basic network tasks at site level (patching, connectivity checks, device swaps). Maintain accurate records of work carried out through ticketing and asset systems. Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal. Ensure adherence to Eurofins security policies, data protection, and compliance requirements. Support audit activities where required, including evidence gathering and validation. Communicate clearly with users regarding progress, resolution, and next steps. Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.